UX Audits
Build confidence in your roadmaps with actionable insights & prioritised expert recommendations.
Overview
In today’s competitive digital world, even the smallest UX issues can lead to major user frustration and lost revenue. We’re here to change that.
Our UX Audit services dive deep into your product with heuristic evaluations, user testing, and competitor analysis to uncover hidden opportunities and pinpoint areas for improvement.
Our actionable recommendations boost user satisfaction, increase engagement and create a more intuitive, desirable products.
The Value
What value do UX Audits bring?
Quickly identify issues & pain points
Reveal the underperforming areas of your website, app or platform, and learn how to improve them.
Prioritise action for maximum impact
Address high priority issues first, and make best use of project budgets and timelines.
Achieve growth through informed decisions
Our actionable insights and data-driven recommendations empower you to make informed decisions that drive user engagement, loyalty, and ultimately, product growth.
Our Process
01
Immersion & Planning
We begin with a kick-off workshop to ensure we're onboarded and aligned. This provides an opportunity for us to capture details on the target user groups, competitors, available data and more.
02
Analysis
Our experts will conduct reviews of your key pages/user journeys examining the visual appearance, heuristic evaluation, accessibility, information architecture and content/language. If requested, analysis of 3 competitors within your industry will also be conducted, benchmarking you against them.
03
Reporting
We deliver a detailed visually engaging report that clearly highlights areas of good and bad practice, a detailed scorecard and rating against each criteria and provide recommendations that can be actioned immediately.
04
Playback
We’ll walk you through our findings, answer your questions, and provide expert guidance on the next steps.
Deliverables
Actionable recommendations
Heuristic evaluation of key pages and user journeys
Standalone insight report to share with stakeholders
Playback session to discuss findings, answers questions & advise
Holistic view of your current product experience
Competitor Analysis benchmarking 3x competitors
Analytics review of your quantitative data
Comms review evaluating their messaging, design and impact
UX Audit Packages
Bespoke UX Audit Solutions
We offer bespoke UX audit packages tailored to your specific challenges, ensuring actionable recommendations that align with your business objectives.
Contact us today to speak with an expert consultant who will design a package to suit your needs!
Get in touch
Email us with some details and we'll tell you how we can help.
Testimonials
"They had a flexible, collaborative approach tailored to our unique culture and starting point."
Nicola Poynter
MediaSense
"The team's creative ideas and proactive approach impressed me throughout."
Sean Ward
Sheffield Hallam University
Why choose us?
Here are just a few reasons why you should consider working with LION+MASON.
Thorough Approach
We combine manual and technical testing to provide a comprehensive assessment of your product’s usability.
Actionable Recommendations
Our reports provide clear and prioritised guidance for addressing usability issues.
Expert Team
Our UX consultants possess in-depth knowledge of common usability heuristics, accessibility and industry best practice.
FAQ's
What is a UX Audit, and why is it important?
A UX audit is a systematic evaluation of a product's user experience. It aims to identify usability problems, areas of friction, and opportunities for improvement. UX Audits help you improve user satisfaction, and engagement, increase conversion, enhance customer retention, identify and correct usability issues before they cause significant problem and ensure products are intuative.