Client
Little Journey
Industries
Healthcare
Duration
12 Weeks
Services
Research & Discovery UX Planning Prototyping & Testing UI Design
Kick off workshop in action
Kick off workshop in action
Research & Discovery
To understand the specialist subject matter, we immersed ourselves in the world of clinical trials, including research with users across the end-to-end research journey. This included:
Review and synthesis of existing data regarding use of admin systems in clinical settings
20+ hrs of user interviews to discover needs, behaviours and pain points
‘As is’ user journey mapping for a typical clinical trial
Kick off workshop in action
UX Planning
Based on the insights gathered we undertook activities to redesign the service for internal research trial users, including:
Creation of new ‘ideal’ user journeys based on healthcare workers’ actual experiences
Drafting of service blueprints mapping relationships between online systems used within hospital settings
Identified and prioritised key tasks performed by trial workers
Grouped tasks into independent ‘modules’ for phased design and delivery
Ideal user journeys
Prototyping & Testing
The UX design was tested and validated by usability sessions, we took the following steps:
Created wireframes for all key tasks within a module
Developed fully interactive desktop prototypes
Conducted remote facilitated user testing to validate design approach for each module
UI Design
Based on feedback and findings from usability testing, we further improved the wireframes and created high fidelity UI design.
Conducted a series of rapid design sprints to create high fidelity UI designs for each module, incorporating feedback from user testing.
Worked closely with development partners and key stakeholders to ensure outputs were understood and actioned effectively.
Final UI design
Medication Tracker
Alongside the participant administration portal, we were also given the challenge of creating a user-facing paediatric medication tracker module for the public app. This was designed to encourage children’s adherence to the trials and reduce drop-off. To deliver this we:
Conducted research with both parents and children to understand key behaviours related to taking medicines
Incorporated gamification techniques to encourage regular adherence
Produced themed age-specific content and in-real-life challenges
Created an exciting, engaging and age-appropriate mobile UI
Medication tracker app
